Privacy Policy

Metal Sourcing Solutions ("we," "our," or "us") is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what data we collect, how we collect it, how we use it, and your rights regarding that information when you visit or interact with our website (the "Site").

By using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Site. This policy applies to all users, including scrap metal suppliers, international buyers, logistics partners, and general visitors.

• Contact Information: Your full name, email address, and phone number — provided when you reach out to us through our contact form.
• Business Communications: Details shared in emails, messages, or other correspondence related to scrap metal inquiries, pricing, shipment specifications, or import/export requirements.
• Technical Data: Your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent on pages, and clickstream data — collected automatically when you visit our Site.
• Cookie & Tracking Data: Data collected through cookies, web beacons, and similar tracking technologies (see our Cookies Policy section for full details).
• Analytics Data: Aggregated and anonymized usage statistics gathered through analytics tools to help us understand how visitors interact with our Site.

• Directly From You: When you submit our contact form or otherwise voluntarily reach out to us through the Site.
• Automatically: Through cookies, server logs, and analytics tools that record technical data each time you visit or interact with our Site.
• From Third-Party Services: Through analytics providers such as Google Analytics, only to the extent necessary to understand Site usage and improve our services.
• From Business Communications: Via email or phone correspondence initiated by you or your organization in connection with a business inquiry or transaction.

• To Respond to Inquiries: To reply to questions or messages you submit through our contact form.
• To Facilitate Transactions: To connect scrap metal suppliers with international buyers, coordinate logistics, and manage documentation related to metal sourcing and export.
• To Communicate With You: To send information directly related to your business inquiry or an ongoing transaction.
• To Improve Our Services: To analyze usage trends, monitor Site performance, fix bugs, and enhance the overall user experience.
• For Legal and Compliance Purposes: To comply with applicable laws and regulations, including those related to international trade, customs, and export controls, and to enforce our Terms of Use.
• To Protect Our Platform: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other potentially illegal activities.

We work with trusted third-party service providers to operate our Site and deliver our services. These providers may access your personal data only as necessary to perform their functions and are obligated to protect it.

• Analytics — Google Analytics: We use Google Analytics to track and analyze Site traffic and user behavior. Data is aggregated and anonymized. You may opt out at https://tools.google.com/dlpage/gaoptout.
• Logistics & Freight Partners: Third-party providers engaged to coordinate shipping, freight forwarding, and customs documentation for metal transactions.
• Hosting & Infrastructure: Cloud hosting providers (e.g., AWS, Google Cloud) that store and serve our Site data under their own strict security standards.
• Legal & Compliance Services: Professional services firms engaged to assist with regulatory, export control, or trade compliance requirements.

We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share data with third parties only as described above, as required by law, or with your explicit consent.

Given the nature of our business — facilitating trade between US-based scrap metal suppliers and buyers primarily located in Asia — your personal information may be transferred to, stored, or processed in countries outside the United States. These countries may have data protection laws that differ from those of your home country.

When we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place, such as the use of standard contractual clauses or trusted service providers with certified compliance programs. By submitting your information through our Site, you acknowledge and agree to this transfer.

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data transmission using HTTPS/TLS protocols.
• Secure storage of sensitive data with access controls limited to authorized personnel.
• Regular review of data collection and storage practices.
• Use of reputable, security-certified third-party service providers.

However, no method of data transmission or storage over the internet is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyze traffic. Cookies are small text files stored on your device by your browser that allow the Site to recognize your device and remember certain information.

• Essential Cookies: Required for the Site to function properly (e.g., session management, security). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our Site via tools like Google Analytics. Data collected is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences to improve your experience on return visits.

You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our Site. You may also opt out of Google Analytics specifically using the opt-out add-on at https://tools.google.com/dlpage/gaoptout.

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal data, subject to legal retention requirements.
• Restriction of Processing: In certain circumstances, you may request that we limit how we use your data.
• Object to Processing: You may object to our use of your data for any processing based on our legitimate interests.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Business transaction records may be retained for a minimum of seven (7) years to comply with financial recordkeeping requirements. You may request earlier deletion where legally permitted.

Our Site is intended for business users and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at info@metalsourcingsolutions.com. We will respond to your inquiry within a reasonable timeframe and no later than 30 days.